Whatnot

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SuperSub
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Shipping Policy

Orders are carefully packed and typically dispatched within 1-2 business days, unless a different dispatch time is stated on the product page.

Delivery times shown at checkout are estimates and may vary depending on your destination, carrier, customs processing or other circumstances outside our control.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

We ship worldwide. For orders delivered outside the European Union, customs duties, import taxes or other local charges may apply.

These charges are determined by your local customs authorities and are not included in the product or shipping price unless stated otherwise.

Any applicable import charges are the responsibility of the recipient.

EU & UK Customers

Customers within the EU and UK retain all statutory consumer rights applicable to their purchase. Nothing in this Shipping Policy limits or affects those rights.

Where legally required, we will ensure your order is delivered within the applicable statutory delivery period unless another delivery timeframe has been agreed with you.

Delayed or Lost Orders

Sometimes a shipment may take longer than expected due to the carrier, customs or other circumstances outside our control.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us. We will review the shipment and, where necessary, open an investigation with the carrier.

We’ll keep you informed and work with you toward a solution.

Incorrect or Incomplete Address

Please make sure your shipping information is correct before placing your order. Packrats cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

If you notice an error after placing your order, contact us as soon as possible. If the order has not yet been dispatched, we’ll do our best to update it.

Returns

For information about returns, exchanges and refunds, please see our Returns & Refund Policy.

Contact

Questions about your shipment or this policy? Our team is here to help.

Refund Policy

Due to the fluctuating market, we do not accept returns. Damaged delivery? We are sorry that the item is damaged.

You can contact us by mail or on the website and we will provide you with a solution as soon as possible.

Do not return damaged items to us without contacting us first.

Privacy Policy

INFORMATION WE COLLECT

Depending on how you interact with SuperSub, we may collect:

* Contact information, such as your name, email address, phone number and shipping/billing address.
* Order information, including the products you purchase, order history, returns and shipping information.
* Payment information, which is processed securely through our payment providers. We do not directly store your full payment card details.
* Account information, if you create an account with us.
* Customer service information, such as messages, emails or other information you provide when contacting us.
* Technical information, such as your IP address, browser, device information and how you interact with our website.
* Marketing preferences, including whether you have chosen to receive marketing communications from us.

HOW WE USE YOUR INFORMATION

We use your personal information where necessary to operate SuperSub and provide our services, including to:

* process and deliver your orders;
* process payments, returns, refunds and exchanges;
* communicate with you about your orders or customer service requests;
* maintain and improve our website and services;
* prevent fraud, misuse and other security risks;
* comply with legal and regulatory obligations; and
* send marketing communications where you have consented to receive them or where otherwise permitted by law.

Depending on the situation, we process your information because it is necessary to fulfil our contract with you, because we have a legal obligation, because we have a legitimate business interest, or because you have given us your consent.

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business. This may include providers that support our webshop, payments, order fulfilment, shipping, customer service, IT, analytics and marketing.

These parties may only process personal information for the purposes for which it has been provided and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law or when necessary to protect our legal rights.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet our legal, accounting and tax obligations.

Retention periods may therefore differ depending on the type of information and our legal obligations.

INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we take appropriate measures to ensure that the information remains protected in accordance with applicable data protection laws.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information. Under the GDPR, these may include the right to:

* access the personal information we hold about you;
* correct inaccurate or incomplete information;
* request deletion of your personal information in certain circumstances;
* restrict certain processing;
* object to certain processing, including direct marketing;
* request data portability where applicable; and
* withdraw your consent where processing is based on consent.

These are indeed among the core rights granted under the GDPR.

SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

CHILDREN’S PRIVACY

Our services are not intended for children to independently provide personal information where parental or guardian consent is legally required.

If you believe a child has provided us with personal information in circumstances where consent was required, please contact us so we can take appropriate action.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will always be published on this page with the updated date shown above.

CONTACT

If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information is handled, please contact us.

Company info

KvK: 99987228
VAT-ID: NL005105088B77

Adress: Valkrustlaan 14 , 4706 WE Roosendaal, Nederland